Claims

CLAIMS PROCESSING

Claims sub system caters for the registration and settlement of claims with the production of statistics as one of the important end results. It provides for setting of estimates, payments of claims, recording of recoveries (through excesses etc.), stolen vehicles registration, Salvage processing and automatic recoveries from treaties. The claims subsystem thus links Underwriting, reinsurance and accounts subsystems.

Claim Links

CLAIM REGISTRATION

• a) Click on the Client link to access clients listing. Search and select client details
• b) On the Policy listing page select a policy for which to register a claim. This opens the policy detail page as shown below

Claim Links

• c) Click on the New Claim button to open Claim registration screen. The screen below is opened

Claim Links

• d) Confirm the policy number in the Policy No field and select an endorsement that will be used for the claim registration.
• e) Input the loss details and press the Save button to submit. On successful submission, a Claim number is automatically generated and redirects to claim processing page for further actions.

Claim Links

• f) Claim Processing includes:

i. Reserve allocation per peril per item

Claim Reserve

ii. Estimate Revision

Claim Estimate Revision

iii. Claim Documents upload

Claim Documents Upload

iv. Appoint Claimant

Click on button labelled Appoint claimant

Select the correspondent type from the drop down

Choose the claimant name you want to appoint

Select the corresponding liability with the liability item

Choose bank details if they are not automatically updated

v. Raise Claim Requisition

vi. Close Claim File

vii. Legal Claim

viii. Salvage Vehicle

ix. Excess Processing

x. Liability Admission

STOLEN VEHICLES

Claims Registered where vehicles have been marked as Stolen are updated in this page. After a vehicle has been recovered, recovery details are updated in this section

Stolen Vehicle Update

SALVAGE ENQUIRY

• a) Click on the Salvage Enquiry link to access Salvage processing page as shown below.

Salvage Enquiry

• b) Click on the Create Tender button to create a tender and add vehicles in the created tender as shown below.

Create Tender