Claims

CLAIMS PROCESSING

Claims sub system caters for the registration and settlement of claims with the production of statistics as one of the important end results. It provides for setting of estimates, payments of claims, recording of recoveries (through excesses etc.), stolen vehicles registration, Salvage processing and automatic recoveries from treaties. The claims subsystem thus links Underwriting, reinsurance and accounts subsystems.

CLAIM REGISTRATION

• a) Click on the Client link to access clients listing. Search and select client details
• b) On the Policy listing page select a policy for which to register a claim. This opens the policy detail page as shown below

• c) Click on the New Claim button to open Claim registration screen. The screen below is opened

• d) Confirm the policy number in the Policy No field and select an endorsement that will be used for the claim registration.

• e) Input the loss details and press the Save button to submit. On successful submission, a Claim number is automatically generated and redirects to claim processing page for further actions.

• f) Claim Processing includes:

i. Reserve allocation per peril per item

Figure 18 Reserve Allocation

ii. Estimate Revision

iii. Claim Documents upload

Figure 19 Upload Claim Documents

iv. Appoint Claimant

v. Raise Claim Requisition

vi. Close Claim File

vii. Legal Claim

viii. Salvage Vehicle

ix. Excess Processing

x. Liability Admission

STOLEN VEHICLES

Claims Registered where vehicles have been marked as Stolen are updated in this page. After a vehicle has been recovered, recovery details are updated in this section

Figure 20 Update Recovery Details

SALVAGE ENQUIRY

• a) Click on the Salvage Enquiry link to access Salvage processing page as shown below.

Figure 21 Salvage Enquiry

• b) Click on the Create Tender button to create a tender and add vehicles in the created tender as shown below.